Privacy Policy

Learn how we collect, use, and protect your personal information.

Privacy Policy

November 18, 2025

1. Introduction

At Agora Sigma, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services:

  • Account Information: Name, email address, company name, and contact details
  • Project Data: Data you upload or share for analysis and processing
  • Payment Information: Billing address and payment details (processed through secure third-party providers)
  • Communications: Messages, feedback, and support requests

2.2 Automatically Collected Information

When you use our services, we automatically collect:

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Server logs, error reports, and system diagnostics
  • Cookies: Small files stored on your device to improve your experience

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

  • Provide and maintain our services
  • Process your requests and transactions
  • Analyze and improve our algorithms and models
  • Customize your user experience

3.2 Communication

  • Send service updates and notifications
  • Respond to your inquiries and support requests
  • Provide technical assistance and guidance

3.3 Analytics and Improvement

  • Analyze usage patterns and trends
  • Improve service performance and reliability
  • Develop new features and capabilities
  • Conduct research and development
  • Comply with legal obligations
  • Protect against fraud and abuse
  • Enforce our terms and policies
  • Resolve disputes

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and infrastructure
  • Payment processing
  • Email communications
  • Analytics and monitoring

We may disclose information when required by law or in response to:

  • Court orders or legal processes
  • Government requests
  • Protection of our rights and property
  • Emergency situations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data transmission and storage encryption
  • Access Controls: Role-based access and authentication
  • Monitoring: Continuous security monitoring and threat detection
  • Audits: Regular security assessments and compliance reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

7.1 Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a portable format

7.2 Correction and Deletion

  • Correct inaccurate information
  • Request deletion of your data (subject to legal requirements)

7.3 Control and Objection

  • Opt-out of marketing communications
  • Object to certain data processing activities
  • Withdraw consent (where applicable)

7.4 Exercising Your Rights

To exercise these rights, please contact us at privacy@agorasigma.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze usage and performance
  • Personalize your experience

You can control cookies through your browser settings, but this may affect service functionality.

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification (for material changes)
  • Updating the “Last Updated” date

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: privacy@agorasigma.com Address: [Company Address] Data Protection Officer: dpo@agorasigma.com

Your privacy matters to us. Thank you for trusting Agora Sigma with your information.